1. Introduction
   Welcome to Popilas. We want your bag rental experience to be seamless, flexible, and enjoyable. This Return & Refund Policy explains how returns, exchanges, and refunds work when using our services in Singapore. It also clarifies your responsibilities and our obligations under thePersonal Data Protection Act (PDPA). For any questions, you can contact us at info@popilas.com.
2. Eligibility for Returns
   You may return a rented bag under the following conditions:
   • The bag is returned by the agreed date as indicated in your rental agreement.
   • The bag is in the same condition as received, with allowances for normal wear from reasonable use.
   • Any tags, packaging, or accessories provided with the bag are returned alongside the item.

Bags damaged beyond normal wear or lost items may incur additional charges, as explained in the rental agreement.

3. How to Return?
   Returns can be made through our designated delivery or drop-off process. When returning a bag:

• Use the packaging provided, if available, to protect the bag during transit.
• Ensure that all items, accessories, or documentation included with the rental are returned.
• Follow any specific instructions provided in your rental confirmation or through our platform.

If assistance is needed, you can contact our support team at info@popilas.com. We are available to guide you through the process and ensure a smooth return.

4. Refund Process
   Refunds are processed after we receive and inspect the returned item. Refund timelines may vary depending on the original payment method. A typical refund process involves:

• Inspection of the bag to confirm it is returned in acceptable condition.
• Adjustment for any applicable charges for damage or loss, if necessary.
• Initiation of the refund to the original payment method.

We aim to complete all refunds promptly, but certain circumstances, such as delayed shipping or banking processes, may affect timing.

5. Exchanges
   If you wish to exchange a bag for another style or size, we deem this as a return followed by a new rental. Availability of the replacement bag may depend on current stock. All exchange requests should be made before the original return date to ensure smooth processing.
6. Damaged or Lost Items
   In the event of damage or loss, we will assess the situation based on the rental agreement and the severity of the issue. Charges for repair or replacement may apply. We encourage users to report any damage immediately to prevent misunderstandings.
7. Data Protection
   Any personal information collected during the rental, return, or refund process is handled in accordance with Singapore’s PDPA. We use your data to process returns, issue refunds, communicate updates, and improve our services. Personal information will not be shared with third parties except when necessary to complete a transaction or as required by law.
8. Limitation of Liability
   Popilas is committed to providing a smooth return and refund experience. However, we are not responsible for delays or issues caused by external shipping providers or factors beyond our control. Our responsibility is limited to processing refunds or exchanges for items returned through the prescribed process.
9. Changes to This Policy
   We may update this Return & Refund Policy to reflect changes in our services, regulatory requirements, or operational improvements. Updates will be published on this page, and using our services after changes indicates acceptance of the updated policy.
10. Contact Us
    For any questions or clarifications regarding returns, refunds, or related procedures, please reach out to us:
    Email:info@popilas.com

We value your trust and aim to make the rental experience transparent, fair, and flexible. By following this policy, you help us maintain a reliable and enjoyable service for everyone renting with Popilas.